Description of the project

SMS Based Complaint Management system aims to improve internal efficiency of the government departments, improve access to complaint against any department, to bring transparency in the activities of different departments


  • Complaints receive via SMS.
  • Record Complainant Information.
  • Register Complaint details.
  • Auto alert to inform relevant department of organization/ assign complaint to concerned employees for solving complaint.
  • Keep internal correspondence.
  • Update complainant about status of complaint.
  • Integrated SMS platform (Send & Receive SMS).
  • View Complaint Reports.
  • View Complainant Reports.
  • View Department wise complaints (Internal Departments of an Organization).
  • Customized reports according to your needs.


customer say

What our clients say?

"Enablement of Municipal Corporation Peshawar" This Directorate is fully satisfied with the performance and professional approach toward project management and software development during the project execution.

Mr. Basit Khalil
Project Coordinator | Directorate of IT KP

We appreciate the efforts of professional team for successful completion of SMS based complaint management system project “Police Access Service”. NSDevelopers also assisted our office, wherever required, regarding project technical support/ maintenance all the time. We wish good luck to NSDevelopers.

Mr, M.Sohaib Ashraf
PSO to IGP, CPO Peshawar
it company in peshawar

NSDevelopers have successfully developed and implemented the Khwanze-Manager (Campus Management System) for 1000+ active Students & Faculty Members. I appreciate the working terms both with the technical and management team for the positive and on-time response.


The efforts Provided by the said firm during the course of this project is truly admirable and commendable. I congratulate and thank your firm and project team for hard work and dedication, wishing you all the best and good luck for projects ahead.

Nauman Raza
Deputy Manager IMSciences Peshawar

Computerization of Arms License Khyber Pakhtunkhwa Awarded Certificate of Excellence for the project Computerization of Arms License Khyber Pakhtunkhwa Minister ST&IT.

Mr. Shahram Khan Tarakai
Minister ST&IT Government of Khyber Pakhtunkhwa