SMS Based Complaint Management system aims to improve internal efficiency of the government departments, improve access to complaint against any department, to bring transparency in the activities of different departments
- Complaints receive via SMS.
- Record Complainant Information.
- Register Complaint details.
- Auto alert to inform relevant department of organization/ assign complaint to concerned employees for solving complaint.
- Keep internal correspondence.
- Update complainant about status of complaint.
- Integrated SMS platform (Send & Receive SMS).
- View Complaint Reports.
- View Complainant Reports.
- View Department wise complaints (Internal Departments of an Organization).
- Customized reports according to your needs.