SMS Based Complaint Management System (Police Access System) for CPO Peshawar


SMS Based Complaint Management system aims to improve internal efficiency of the government departments, improve access to complaint against any department, to bring transparency in the activities of different departments


  • Complaints receive via SMS.
  • Record Complainant Information.
  • Register Complaint details.
  • Auto alert to inform relevant department of organization/ assign complaint to concerned employees for solving complaint.
  • Keep internal correspondence.
  • Update complainant about status of complaint.
  • Integrated SMS platform (Send & Receive SMS).
  • View Complaint Reports.
  • View Complainant Reports.
  • View Department wise complaints (Internal Departments of an Organization).
  • Customized reports according to your needs.

Project details